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FAQ

Are all the phones available on www.mobileshop.bz original?

All the phones are original, brand new and never used.

How can I buy from www.mobileshop.bz?

You have to register your company details and once your application has been processed you will be able to buy.

How can I cancel my order?

If you wish to cancel your order all you have to do is writing us a message using the Chat window or sending us a mail to info@bluefin.sk. Please note that an order can be cancelled as long as it is not handed to the delivery company.

How does the warranty work?

Bluefin Century s.r.o. provides 1-year warranty for all of its products as stated in the Terms & Conditions.

All devices must be sent back using the My Repair function available on our website. All costs of transportation to our workshop are the Client’s responsibility.

All costs of transportation to our workshop are the Client’s responsibility.

For detailed description on warranty policies please consult the Terms section available on our website.

I did not receive what I ordered, what should I do?

First of all contact our colleagues via Chat or e-mail (info@bluefin.sk). After we have received your complaint we are going to investigate. Generally there are three options if a complaint prooves to be true. First, after we receive the wrong product we ship you the correct order. Second, after we receive the wrong product we send you your money back. Thrird, after we get the wrong product back you can use its value to purchase something from our webshop.

Why are the same models with different prices?

As we are working with different partners sometimes the same model gets provided by multiple partners but at different price.

Can I buy from any country?

The list of countries where we can sell and ship are listed during the registration. If your country is not listed that means that we are not selling and shipping to that country.

Are there additional costs other than that I see on the proforma invoice that I get?

If you are operating in the EU there are no further charges, what you see is what you need to pay. If you are operating outside the EU there might be further customs related charges over which we have no influence. For further information on applicable customs duties please consult  with the local authoroties.

Can you deliver to small towns and villages?

We can delivery to any address which is not listed as an exception on the delivery company’s list.

Can I pick up my order personally?

No, there is no option for personal pick up.

Can I buy products in installments?

All orders must be paid 100% at once, there is no option for installments.

Do you provide credit?

No, we are not providing any credit.

I finished the payment of my order and I realized that I made a mistake when I was entering company data. What should I do?

In this case our bank (receiver’s bank) will return the money to the sender’s bank. This process may take about 3-7 business days. All related trasnfer fees must be paid by the sender.

Can I pay with PayPal?

No, there is no option to pay with PayPal.

Can I pay using my private bank account?

No, all pamyents for goods and services must come from a company account.

Can I pay with Credit or Debit Card?

No, there is no option to pay with Credit or Debit Card.

How much does the shipping cost?

The shipping has a fixed cost of 30€ per shipment. If you order for more than 5000€ the shipping is FREE.

Can I use Cash on Delivery?

This payment option is available to use for returning customers who are operating in one of the EUROZONE countries. For further details please read the coresponding section for terms and conditions on our website.

My package arrived damaged or with one or more items missing, what should I do?

First before you would accept the shipment make a note with the courier about the incident. After you have accepted the package do not open it right away, make pictures about the boxing. Document the process of opening with pictures or with a video using your phone or any device. Make a list about the items you have received and which are missing. Send an e-mail to info@bluefin.sk about this issue including all the documentation that you have made. We are going to file a claim at the insurance company to get the damage refunded. Once the insurance company pays us the value you will be able to either get your money back or use it for purchasing goods. Please note that the porcess may take several months.

Can I get user manual in my language with the phone?

The language of included user manuals depends on the specification of the device. Generally English language is always included. Local language user manuals can be downloaded in PDF format from the manufacturer’s website anytime.

Are you doing drop shipping?

No, we are not providing drop shipping services.

I did not get the SMS code during the mobile phone verification, what should I do?

Contact us using the Chat available on our website or send an e-mail to info@bluefin.sk. Be sure to mention your company name and the number you are trying to use.